Summary
The Customer Care position at Reliant Energy is the primary point of contact for residential customers who contact the Customer Care Center by phone. The CCR will interacting with customers and respond to their inquiries,about Reliant, requests for service and recommend the best plan for the customer in a professional and courteous manner.Duties and Responsibilities
-Participate in customer calls by providing service in area that is necessary. Actively promote the company and the value of its products and services.
-Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
-Interface with a wide variety of people both internally and externally in a diplomatic manner.
-Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
-Consistently apply knowledge required to perform technical and procedural aspects of the position.
-Diffuse customer escalations (customer save skills).
Education
High School Grad or GED. College a big plus. Excellent opportunity for recent college grad,
Experience:
-2+ years experience working directly with customers in a problem solving or sales capacity.
-6 months working in a call center environment OR a college degree.
